Privacy Policy

 

Privacy Policy

Effective date: January 1st, 2026

Casa Flow Therapy ("Casa Flow," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit casaflowtherapy.com, interact with our social media ads, or contact us about our services. This policy applies to information collected through our website and marketing channels. Protected health information collected during therapy services is governed separately by our HIPAA Notice of Privacy Practices, which is provided at intake.

Information we collect

We collect information you provide directly to us, including your name, email address, phone number, insurance carrier, and any details you share when you fill out a form on our website, submit a lead form on Facebook or Instagram, book a consultation through Calendly, or contact us by phone or email.

We also collect limited information automatically when you visit our website, including your IP address, browser type, device information, pages viewed, and how you arrived at our site. This information is collected through cookies and similar tracking technologies.

How we use your information

We use the information you provide to respond to inquiries, schedule consultations, verify insurance eligibility, follow up about our services, and improve our website and marketing. We use automatically collected information to understand how visitors use our site, measure the performance of our advertising, and improve the user experience.

Third-party services and tracking

Our website and ads use tracking technologies from third-party services, including Google Analytics, Google Ads, Meta (Facebook and Instagram), and TikTok. These services use cookies and pixels to help us measure ad performance and understand how visitors interact with our content. These providers may collect information about your activity across websites over time. You can learn more about how these services use your data by reviewing their privacy policies:

We also use Calendly to schedule consultations and Squarespace to host our website. These providers process limited information on our behalf.

How we share your information

We do not sell your personal information. We share information only with service providers that help us operate our practice (such as our website host, scheduling platform, email provider, and CRM), when required by law, or with your consent.

Your choices

You can control cookies through your browser settings. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout. You can adjust ad preferences on Meta and Google directly through your account settings on those platforms.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Casa Flow does not sell personal information. To exercise your rights, contact us using the information below.

Data security

We take reasonable steps to protect the information we collect. However, no method of transmission over the internet is fully secure. Communications sent through our website, Meta lead forms, email, or text message are not encrypted end-to-end and should not be used to share sensitive health information. If you need to communicate protected health information, please do so through the secure client portal provided at intake.

Not medical advice or emergency services

Our website and marketing channels are not intended for medical emergencies or crisis support. If you are experiencing a mental health emergency, please call or text 988 to reach the Suicide and Crisis Lifeline, or call 911.

Children's privacy

Casa Flow provides services to adults and does not knowingly collect information from anyone under 18 through our website or marketing channels.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Casa Flow Therapy
3940 Laurel Canyon Blvd, #247 Studio City CA 91604
Email: info@casaflowtherapy.com
Phone: (747) 383-1858